Returns & Exchanges
At Jacoje, we strive for complete satisfaction with every fine jewelry purchase. If you are not entirely pleased with your order, we offer a 14-day return and exchange window for items in their original, unworn condition.
Initiate Your Request
Contact our support team within 14 days of delivery to receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Secure Packaging
Place your jewelry in its original presentation box and secure it inside a sturdy shipping carton with all original certificates and documentation.
Insured Shipping
Ship your package using a reliable carrier with signature confirmation and full insurance coverage to protect your investment during transit.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing